BPO services that take repeatable work off your plate.
Nynmo's BPO services cover customer support, data entry, appointment setting and back-office tasks, handled by a trained team that follows your process and reports daily.
Business process outsourcing we take on.
Start with one process. Most clients add more once the first one runs smoothly.
Customer support
Chat, email and phone support during your business hours, using your help desk.
Appointment setting
Inbound and outbound calls to book, confirm and reschedule appointments.
Data entry & processing
Orders, forms, invoices and records entered and checked for accuracy.
Order management
Order processing, tracking updates and returns handled in your system.
Bookkeeping support
Invoice prep, receipt matching and data entry for your bookkeeper or accountant.
Lead research
Prospect lists built and verified to your criteria, ready for outreach.
How we take over a process.
A typical handover takes two to three weeks, with your team on hand for questions.
Document
We record your current process and turn it into a written SOP you approve.
Train
Your assigned team learns the process and your tools, with test runs.
Go live
The team takes over the work, with daily check-ins in the first weeks.
Improve
Weekly reviews of quality and speed, and SOP updates as things change.
Systems our teams use.
We work inside your tools and accounts, so your data stays where it is.
- Zendesk
- Freshdesk
- HubSpot
- GoHighLevel
- Salesforce
- Shopify
- QuickBooks
- Google Workspace
- Microsoft 365
Questions we get asked.
How is my data kept secure?
Our team works in your systems with their own logins, under an NDA. You can remove access at any time.
What hours can the team cover?
Any US business hours. Extended and weekend coverage can be added.
Is there a minimum team size?
No. You can start with one person part time and grow from there.
How do you check quality?
A team lead reviews a sample of the work every day and tracks errors and response times.
What are BPO services?
BPO, or business process outsourcing, means handing a repeatable task such as customer support or data entry to an outside team that runs it to your standards. Our BPO services are built for small and mid-sized US businesses.
Often paired with
Most clients combine two or three services so marketing and follow-up run as one system.
Tell us what you'd like to hand off.
Describe the process and rough volume. We'll suggest a team size and a monthly price.
- A reply within one business day
- A written scope and price before any work starts
- Mon–Fri, US business hours
